Dumpster Rental FAQs
How long can I rent a dumpster and what’s the cost?
A Moon Dumpster rental is a one-time, all-in, flat fee, including dumpster placement, pick-up, and disposal. No sales tax, no hidden costs.
You have the dumpster for a period of 7 days, and the pricing remains the same whether you utilize it for the entire duration or not. There’s no reduction in price if you choose not to keep the dumpster for the full seven days.
If you need the dumpster for more than the first 7 days, there’s an extra rental fee of $20 per day.
Does Moon Dumpsters deliver outside of the Metro area?
We are based in Louisville and Lexington, Kentucky. Yes, we deliver outside of the metropolitan Louisville and Lexington areas, depending on distance. For example, Mount Washington is considered “outside of the metro area,” but we make frequent deliveries to Mount Washington.
Is there an extra fee for delivery outside of the Metro area?
Additional delivery charges may apply outside the Metro area and are always determined in advance and never charged without a quotation before delivery. Any additional delivery charges are confirmed.
How many days before my required delivery date should I place my order?
Sometimes we can deliver on the same day! We prefer you give us 2-3 days notice to schedule your delivery.
How do I place an order?
First, determine which size you need. Then fill out the order form and we will contact you promptly. Or you can give us a call to place your order at 502-772-2821.
After you place your order, we will call you during regular business hours to confirm your delivery date and get your credit card information.
You do not need to be home for dumpster delivery or pick-up.
What’s your cancellation policy?
There is no penalty for order cancellations or delivery date changes. To change or cancel your order, please call or email us at least one day prior to the delivery date.
How do I pay for my dumpster?
Payment is taken over the phone. We accept all major credit cards. Your credit card will be charged at the time of scheduling. We do not accept checks.
Do I need to be home when the dumpster is delivered and picked up?
No. It is not necessary that you are home when we deliver your dumpster. We can determine a placement location before delivery. We can have our driver call you 1 hour before delivery time if you prefer to meet the driver or give them instructions over the phone before placing the dumpster. We deliver and pick up Monday through Friday, 8 a.m. to 5 p.m., and Saturdays by appointment only.
Can I fill the contents above the top rim of the dumpster?
No! Due to the Department of Transportation regulations, we cannot transport a dumpster filled higher than the maximum load level. The customer is responsible for unloading contents exceeding the maximum height.
What items am I not allowed to put into a Moon Mini Dumpster?
- No dirt, concrete, asphalt, rock or plaster.
- No hazardous materials of any kind.
- No liquids of any kind.
- No oils or lubricants, including brake oil, transmission oil, motor oil, etc.
- No flammables, propane tanks, fuels, anti-freeze, etc.
- No pesticides, batteries, aerosol cans, medical waste, chemicals.
- No rubber tires or railroad ties.
Why does Moon offer Mini Dumpsters?
To save you money and space! Our smaller dumpsters offer the advantage of placement in tight spots such as alleyways or behind your house closest to the most convenient loading area. Call customer service at 502-772-2821 if you are not sure which dumpster size is right for your dumpster needs in Louisville. When you compare dumpster companies in Louisville, you will find that our attention to detail enables us to meet your requirements with experienced ease. We are happy to help you; give us a call.
What if I need to keep my dumpster beyond the initial 7 day rental period?
Moon Dumpsters’ standard rental period is 7 days; however, you can extend the rental period by calling 24 hours prior to the scheduled pick-up date. There is a $20 per day charge after 7 days.
