FAQ
What does the price include?
The price of a Moon Dumpster rental is a one-time, all in, flat-fee which includes dumpster placement, pick-up, and disposal. A $15.90 delivery charge is added to the base price of the dumpster. No sales tax, no hidden costs. You get to keep the dumpster for 7 days. There is no price discount if you do not want the dumpster for the full seven days.
How is my order confirmed?
Once your dumpster order is placed, we will call you promptly during regular business hours to confirm your order and gather your credit card information. We will then e-mail you our rental agreement that confirms your price, agreed upon delivery time (you do not need to be home for delivery or pick-up) and our rules and regulations.
Does Moon Dumpsters deliver outside of the Metro area?
Yes, depending on distance. For example, Mount Washington is considered “outside of the metro area” but we make frequent deliveries to Mount Washington.
Is there an extra fee for delivery outside of the Metro area?
Additional delivery charges over the standard, local delivery charge of $15.90 are always determined in advance and never charged without a quotation prior to delivery. Any additional delivery charges are confirmed in our rental agreement which is emailed prior to your delivery.
How many days in advance of my required delivery date should I place my order?
Sometimes we can deliver the same day! We prefer that you give us 2-3 days notice to schedule your delivery.
How do I place an order?
Fill out our easy order form after determining which size dumpster you need. Once we receive your order we will call you to confirm your delivery date and get your credit card information. After your order is placed, we will email you our rental agreement which confirms your exact price and our Terms & Conditions. You can also simply call us to place your order at 502-772-2821.
How do I pay for my dumpster?
Payment is taken over the phone. We accept MasterCard or Visa. Your credit card will be charged no sooner than the day before your delivery date. We do not accept checks. You can cancel your order at any time. We prefer that you give us at least 24 hours notice. There is no cancellation fee as long as you cancel prior to us setting the dumpster. We will refund your card.
Do I need to be home when the dumpster is delivered and picked up?
No. It is not necessary that you be home. We can determine a placement location prior to delivery. We can have our driver call you 1 hour ahead of delivery time if you prefer to meet the driver or to give him/her instructions over the phone prior to setting the dumpster. We will make every attempt to meet your delivery time requirements We deliver and pick up Monday through Friday, 8 a.m. to 5 p.m., and Saturdays by appointment only.
Can I fill the contents above the top rim of the dumpster?
No! Due to DOT regulations, we cannot transport a dumpster that is filled higher than the maximum load level. The customer is responsible for unloading contents exceeding the maximum height.
What items am I not allowed to put into a Moon Mini Dumpster?
- No dirt, concrete, asphalt, rock or plaster.
- No hazardous materials of any kind.
- No liquids of any kind.
- No oils or lubricants including brake oil, transmission oil, motor oil, etc.
- No flammables, propane tanks, fuels, anti-freeze, etc.
- No pesticides, batteries, aerosol cans, medical waste, chemicals.
- No rubber tires or railroad ties.
Why does Moon Mini Dumpsters offer “Mini” Roll Off Dumpsters?
To Save You MONEY and SPACE! Our smaller dumpsters offer the advantage of placement in tight spots such as alleyways or placement behind your house closest to the most convenient loading area. Call customer service at 502-772-2821 if you are not sure which dumpster size is right for your dumpster needs in Louisville. When you compare dumpster companies in Louisville, you will find that our attention to detail enables us to meet your requirements with experienced ease. We are happy to help you, give us a call.
What if I need the Moon Roll Off Dumpsters for more than my given period?
Moon Dumpsters standard given period is 7 days; however, your given period can be extended. There is a $10 per day charge after 7 days.
